Support

Help & FAQ

Help for Deep Slumber, currently called Nature at Night on your iPhone.

What is free?

All Ocean and Rain main recordings, volume controls and the sleep timer with fade. There is no playback time cap when the timer is off.

What does Premium unlock?

Saving and updating mixes, adding background effects and choosing or previewing every available main track. Monthly and yearly subscriptions unlock the same features. The United States base prices are $4.99 per month and $14.99 per year; your App Store shows your actual local price before purchase.

How do I create a soundscape?

Choose a main recording in Sounds, then adjust it in Player. With Premium, add background effects and set each layer’s volume. Master volume adjusts the whole mix.

How do saved mixes work?

With Premium, tap the heart in Player to name and save the current sounds, volumes and timer on this iPhone. In Saved, Load opens the configuration and Play starts it. If Premium expires, stored mixes are kept. A mix containing only free content can still play; Premium content needs restored access.

How does the timer work?

Set a timer in Player and choose a fade duration. The fade begins when the timer ends and reduces the mix before stopping. The countdown continues while paused. If it expires during a pause, press Play to start a new session.

Can I listen offline?

The recordings, saved configurations, bundled help and sound credits are stored on your iPhone. Store purchases, restoration, online help and legal pages may need a connection. On reopening, your last mix returns stopped; Premium content needs valid access.

How do I restore or cancel Premium?

In Settings, tap Restore purchases using the Apple Account that purchased the subscription. Restore does not make a new purchase. Manage or cancel an active subscription in iOS Settings under your Apple Account’s Subscriptions. Deleting the app does not cancel billing. For billing or refund requests, use Apple’s support service.

Are TestFlight purchases free?

Yes. TestFlight uses Apple’s sandbox for in-app purchases, so test subscriptions do not cause real charges. Complete a test subscription in the app to unlock Premium. Sandbox renewal and expiry intervals differ from production, so you may need to subscribe again during testing.

What if Bluetooth disconnects?

The app pauses when your output disconnects. Pair or reconnect in iOS Settings, choose an output in Advanced Bluetooth and press Play when ready. Reconnection does not automatically restart playback.

What about binaural beats?

Use stereo headphones for the separate left and right tones. These recordings are for listening and relaxation; they do not guarantee sleep or treatment outcomes.

Need more help?

Email support@deepslumber.app. Please share only details you want support to receive; audio files and saved mixes are not needed.